Vice President of Operations
The Position
As SCA’s Vice President of Operations, you will spearhead key initiatives essential to the ongoing success and growth of our company. Serving as a leader in our business your voice will be central in our ongoing mission to foster organized and responsive management systems that create communities our residents cherish and recommend to friends.
Managing our dedicated maintenance department and overseeing turnover and improvement projects are all critical capacities in your role. SCA currently has a maintenance staff and established third-party relationships to assist in maintenance issues, but we are seeking an operations leader who can manage and improve this process at existing properties and help bring new buildings online. You will report directly to SCA’s principals.
Our Ideal Colleague
We seek a team member who knows how to balance the micro and the macro: a highly organized individual who can attend to detail and also prioritize the mission of our company through creative approaches to systems-level challenges. We hope you would describe yourself with the following values and traits:
- An analytical problem-solver able to plan backwards and execute diverse tasks simultaneously.
- A thorough and detail-oriented project manager, capable of independently originating and shepherding complex goals from vision to implementation.
- A highly organized leader able to effectively manage a small but mighty team of full time staff with varied responsibilities and third party vendors
- A flexible and collaborative teammate, eager to think broadly while overseeing day-to-day operations.
- An empathetic administrator who fosters a sense of grace under pressure and takes pride in being a steward of SCA’s communities and its customers
- A thought partner in organizational visioning and planning and how to improve our pre-existing systems
Key Job Expectations
- PROJECT MANAGEMENT
- Identify and lead facility improvement projects
- Regularly analyze processes to identify areas for improvement
- Identify, track and prioritize larger capital improvement needs
- Problem solve with maintenance team when facing a complex maintenance issue
- TURNOVERS
- Lead the turnover process for vacated apartment units
- Establish scope of repairs necessary
- Schedule necessary vendors or contractors to ensure units are move-in ready in accordance with leases
- Inspect units for quality prior to a tenant’s move in
- Coordinate with leasing division regarding openings and schedules
- Lead the turnover process for vacated apartment units
- MAINTENANCE
- Respond to tenant maintenance requests and track progress
- Coordinate access to tenant spaces for SCA maintenance team or other necessary vendors
- Follow up to ensure issue is resolved, or develop plan for remediation
- Maintain clear line of communication with tenants throughout
- Prepare daily schedule and priorities for maintenance team
- Weekly visual inspections of all properties to identify deficiencies
- Keep a detailed log of all deferred maintenance projects and schedule when necessary
- Ensure that preventative maintenance and life safety inspections are completed as needed on a monthly, quarterly, and annual basis
- Respond to tenant maintenance requests and track progress
- ADMINISTRATIVE
- Process mail and vendor invoices on a weekly basis
- Willingness to be trained on using a cloud based system to archive important documents
- Approve AP on a weekly basis and work closely with our bookkeeper
- Review quarterly/year end financial reports with ownership for accuracy and budget planning
- Process mail and vendor invoices on a weekly basis
Compensation
Experience in operations, construction management, project/general management will be valued. Strong writing and communication skills are a plus. Applicants who are organized, scrappy team players with an innate sense of curiosity are encouraged. Salary range is $70,000-$90,000 commensurate with skills and experience. A full benefit package will also be included. The job is full time and will be primarily located at our office in Cleveland (Tremont neighborhood) or our properties. Limited remote work will be considered over time.
To Apply
Please submit a cover letter and resume to both of the following emails: josh@sustainableca.com and naomi@sustainableca.com. Please indicate the job title in the subject line. Candidates with diverse and varied backgrounds are encouraged to apply. We will begin reviewing applications immediately.