For our RESIDENTS

Hey Tappan Residents and other SCA communities,

Reminder as we hit Autumn! Dont forget about the fire 🔥 place behind Leavened.  It is nice for brisk Fall nights and smores. 

Ps: we have a few Tappan availabilities this Fall on the website (www.sustainableca.com/leasing). Come join us!  We’re nice.
Hello SCA! If you’ve noticed your faucet isn’t flowing like it used to, it might be due to sediment buildup. This can happen over time. A quick check of the aerator—the little screen at the tip of your faucet—can often do the trick! Cleaning it can really help. And don’t forget, our maintenance team is here to help, so feel free to reach out if you need assistance.
A sneak peek at the Hawthorne website. We are excited for this to go live in a couple weeks and to share much more about the transformation of the vacant Nathaniel Hawthorne school into apartments, as well as about the wonderful Jefferson neighborhood.

We have a Hawthorne email list sign-up live on our main site (sustainableca.com). We are getting into the final months of construction and many email updates will follow going forward, beginning with the full website launch.

Upcoming Events

CLEVELAND EVENT    COMMUNITY EVENT    SCA EVENT

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THIRD FRIDAY Art Walk

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Frequently Asked Questions

All of our communities are pet friendly - no extra monthly fees/deposits needed. We just ask you let us know you have a pet before signing your lease, or obtain our permission before getting one if you already live with us. Generally, we have a 2 pet limit, however we are open to exceptions on an individual basis. You must have your pet on a leash in all common areas, and pick up after your dog.

Maintenance requests should be submitted using this form and are usually responded to/resolved within 1-2 business days. See the video guide below for how our maintenance process works. If this is a true emergency, please contact the emergency phone line in our maintenance form.

Residents are strictly prohibited from subleasing their unit or listing it on a timeshare service such as AirBNB. The security of our residents is paramount to us, and we want to ensure that we know who is coming and going from all of our facilities.

What can I put on my wall?

Make your apartment feel like a home. We are not looking to subtract from your security deposit for normal holes in the drywall, like putting up art or mounting a TV. The walls in all of our buildings have wood studs. Do not drill into any brick.

I'm having thermostat issues – what do I do?

If your thermostat reads an error, contact us right away. We have a contract with Brewer-Garrett HVAC Service. They will come out as soon as possible, typically within 24 hours.

Will you change my HVAC filter?

We will come by every 3 months to change your HVAC filter for you.

Is my building cleaned regularly? 

All of our buildings are cleaned 5 days a week. Be sure to say hi to our wonderful custodial team!

Does SCA recycle and compost?

We recycle at all of our buildings. Recycling is available in the trash room on your floor. Instructions on what can be recycled are in each trash room and in your orientation packet.

The Fairmont Creamery, West 17th Street Townhomes, and The Lincoln share one compost bin. The Tappan and Wagner Awning have their own. Instructions on what can be composted are provided in orientation packets.

Who handles snow removal at SCA properties?

In the winter, we work with MVP Snow Removal to keep all of our surface parking lots and sidewalks free from snow/ice. Below are some helpful do’s and dont’s for winter weather:

When will I receive an option to renew my lease? 

Our leases are 12 months. We will give you a 60 day notice with the option to renew the lease or let us know you will be moving.

What amenities do I have access to as an SCA resident?

All of our residents have access to outdoor space, a 24-hour fitness center, a pet wash, and roof deck.

Tremont Athletic Club are our long time partners, located at the Fairmont Creamery. Residents in any of our buildings can receive a discounted membership for as long as you live with us. Contact TAC for more details here.

How do I change the batteries in my gate/garage opener?

Leaving anything with a battery in cold temperatures can greatly reduce its lifetime. We recommend bringing in your parking lot remote every night to extend the battery's life. We also recommend changing your remote's battery once a year to prevent it from dying unexpectedly. Replacement batteries can be found at most stores and online!

For The Tappan parking lots and The Creamery garage remotes, use a Lithium 2032 battery.

For The Lincoln garage remotes, use a AAA battery.

For the Barber parking lot remotes, use a 9V battery.

You can view a tutorial video here to learn how to change yours!

Community Voices